Effective Date: July 21, 2026

Welcome to SwitchCool (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting any personal information you share while using https://switchcool.com.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

SwitchCool primarily serves as an online product catalog where visitors can browse our range of HVAC and refrigeration products. We do not process online purchases or payments through our website.

We may collect personal information when you:

• Contact us through our contact form
• Request product information or quotations
• Send inquiries via email
• Contact us through WhatsApp using the links provided on our website

The information you may voluntarily provide includes:

• Full Name
• Company Name (if applicable)
• Email Address
• Phone Number
• Any information you include in your message or inquiry

We may also automatically collect certain technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website usage statistics
• Cookie information

How We Use Your Information

The information we collect is used solely to:

• Respond to your inquiries
• Provide product information and quotations
• Communicate regarding product availability
• Improve our website and customer experience
• Respond to customer support requests
• Maintain website security and prevent misuse

We do not use your personal information for automated decision-making or profiling.

Product Orders

SwitchCool does not process purchases, payments, or online checkout through this website.

All product orders, quotations, pricing discussions, and purchase confirmations are handled directly through WhatsApp, email, phone, or other offline communication channels. Information you provide during those communications is used only to assist with your inquiry and order.

WhatsApp Communication

Our website includes WhatsApp links to help customers contact our sales team quickly and conveniently.

When you initiate a conversation through WhatsApp, your communication is governed by WhatsApp’s Privacy Policy in addition to this Privacy Policy. We encourage you to review WhatsApp’s privacy practices before sharing personal information through the platform.

Cookies

Our website may use cookies to:

• Improve website functionality
• Remember visitor preferences
• Analyze website traffic
• Enhance user experience

You can choose to disable cookies through your browser settings. However, some features of the website may not function as intended.

Third-Party Services

To improve our website and services, we may use trusted third-party providers such as:

• Google Analytics or similar analytics services
• Google Maps
• WhatsApp
• Web hosting providers
• Spam protection services
• Website security tools

These services may collect information in accordance with their own privacy policies.

Data Security

We implement reasonable technical and organizational measures to protect the personal information you provide against unauthorized access, misuse, loss, or disclosure.

Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Respond to inquiries
• Provide requested information
• Maintain customer communication records
• Meet legal obligations where applicable

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where applicable
• Contact us regarding how your information is handled

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is intended for general business and consumer use and is not directed toward children. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page along with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

SwitchCool

Website: https://switchcool.com

Email: switchcoolsales@gmail.com

Phone: +971 56 482 4886

Address: Shabiya 11, Near Riviera Supermarket, Abu Dhabi, United Arab Emirates.

We are committed to protecting your privacy and will respond to your inquiries as promptly as possible.